Charter Deletes 14,000 subscribers

Posted by bkloss | Email Deliverabilty | Wednesday 30 January 2008 8:30 pm

Have you ever been managing an email list and made a crucial mistake that trashed a number of your subscribers? Well rest assured, you’re not the only one.

According to the Associated Press, On January 22nd Charter mistakenly deleted 14,ooo of it’s email subscribers. That number represents .58% of it’s 2.4 million user base. Although the customers could reactivate thier accounts, they permanently lost all their mail stored in the web application Dho! All those affected were offered a $50 dollar credit for their trouble. Frankly- an offer of $50 would be a slap in the face for the amount of information I keep on my Gmail account.

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